Technology E&O Insurance
Technology errors & omissions is the foundational coverage for any web app or SaaS company. It responds when a client alleges your product failed to perform, caused downtime, or led to a financial loss — the claim most likely to land on a software business.
Technology E&O for Web App & SaaS Companies
Your business ships software, and software has bugs, outages, and edge cases. When a client says your app failed — it went down during their launch, miscalculated a transaction, lost data, or simply didn't do what the contract promised — they come after you for their losses. Technology E&O (also called tech professional liability) is built specifically for that claim.
What It Covers
- Failure to perform: Allegations your software didn't function as promised or breached the SLA
- Errors & negligence: Bugs, defects, or mistakes in your code or service that cause a client loss
- Downtime & outages: Client financial losses from unplanned outages or failed deployments
- Defense costs: Legal defense even when the claim is exaggerated or groundless
Why a General Liability Policy Won't Cover This
General liability covers bodily injury and physical property damage — not the *economic* loss a client suffers when your software fails. That gap is exactly what tech E&O fills. For a software company, GL alone leaves your single biggest exposure uncovered.
Tech E&O vs. Cyber — They Pair, They Don't Overlap
Tech E&O covers losses caused by how your product *performs*. Cyber liability covers losses from a *security breach*. Most web app companies need both; modern carriers often bundle them, and we structure the package so there's no gap between them.
What's Covered
Frequently Asked Questions
No. GL covers bodily injury and physical property damage — not the financial loss a client suffers when your software fails or underperforms. Technology E&O is the coverage built for that economic-loss exposure, which is a software company's biggest risk.
Increasingly, yes. Enterprise and mid-market clients routinely require vendors to carry tech E&O (often $1M–$2M) and name them as additional insured before signing. We issue those certificates same-day so you don't lose a deal over insurance.